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Privacy Policy


Welcome! The following privacy policy (the ‘Privacy Policy’) outlines the types of personal information that Better Vet LLC (‘we,’ ‘our,’ or ‘us’) collects when operating our website (the ‘Site’) and the BetterVet online services and mobile applications (collectively with the Site, ‘BetterVet’ or the ‘Service’). Your privacy is important to us, and we do our best to protect your personal information and ensure that information is kept private and secure. We try to collect only the information necessary to effectively provide you with quality online services. If you have any questions, please contact us at

For Pet Parents

This ‘For Pet Parents’ section is a user-friendly guide to help you understand our privacy policy. It is in no way a replacement, and may not be thought of, as the full policy. Know that when you accept this agreement, you are accepting our full Privacy Policy and not just the ‘For Pet Parents’ section.

  • Any time you go on our website or mobile application (‘app’), or log into your account, you are allowing us to collect information according to this policy. Your use is your consent.
  • When you visit and use the Service, we collect personal information, such as your name, email address, IP address, password, and any other information you provide.
  • We do our best to protect this information and only use it to make the Service available to you.
  • We work with third-party services, like Facebook and Gravity Payments to make BetterVet simpler to use. If you use a third-party service through BetterVet you are also consenting to their privacy policies, so be sure to read those policies as well.
  • Cookies are identifiers we may place on your computing device to identify you when you visit the Service. You are not required to accept any cookies, but may want to in order to better utilize the Service.
  • We do not sell, rent, or trade any information that you provide us or share any of your information with any third-parties, except:
  • When legally necessary; or
  • To protect the safety of our users.
  • We will take all reasonable steps necessary to protect your information, but, as a user, you must also protect your username and password from falling into the wrong hands.
  • We may change parts of this policy from time to time, so it is important to check it frequently. If significant changes are made we will do our best to notify you.

How You Accept This Policy

When you visit BetterVet, sign up for an account, or otherwise provide us with any personal information, you consent to the terms and conditions of this Privacy Policy. If you do not agree to any part of this Privacy Policy, then we cannot provide the Service to you, and you should stop accessing the Service and delete your account. Please note that our Privacy Policy contains some capitalized terms. These terms are defined in our Terms of Service, which is incorporated by reference into this Policy. We encourage you to review our Terms of Service.

Information We Collect And Why

In order to provide you with high-quality services and verify your identity, we collect, store, and process various types of information when you visit or use BetterVet.

As a Visitor

We may collect various types of anonymous information about visitors to the Service, such as device-related information (e.g., device, browser, and IP address) and server log information (e.g., date and time of your visit). We use this information to better understand our visitors and to enhance your experience on BetterVet.

As a User

When you sign up for your user account, we will also collect certain personal information as part of your user profile such as your first and last name, email address, and a password, phone number, zip code, street address. We use this information in order to allow you to schedule appointments on, and to utilize the Service. We may also collect various other types of personal information related to your use of BetterVet, such as communications made directly to us or our employees or agents, and any additional information you may provide if you contact us for technical support.

Third-Party Services

We utilize various third-party services to maintain BetterVet (collectively ‘Third-Party Services’). If you authorize us to connect with these Third-Party Services, you grant us the permission to collect certain personal information, such as your name, email address, and any other information that the third-party service makes available to us. Your use of these Third-Party Services is governed by their Terms of Service and Privacy Policies. We will use and disclose such information in accordance with this Privacy Policy. We further manage our payments through Gravity Payments. Information necessary to complete payout includes name, email, phone number, address, date of birth, routing number, and account number. If you make any payments through BetterVet, you will have the option of saving your payment information to speed up future payments. Payment information is not stored in the BetterVet database, but is securely stored using the third-party service Gravity payments.


We may set and access cookies on your computer or mobile device when you use BetterVet. ‘Cookies’ are small computer files transferred to your computing device that contain information such as user ID, user preferences, lists of pages visited and activities conducted while using the Service. We may set and access cookies on your device when you use BetterVet. You are not required to accept any cookies; however if cookies are impaired or disabled, you may not be able to log in successfully and/or some features of BetterVet may not function properly.


We also use a tool called ‘Firebase’ to collect information about your usage of the Site. Firebase collects information such as how often you visit the Site, what pages you visit when you visit the Site, and what other websites you used prior to coming to the Site. We only use the information we get from Firebase to improve our Site and Website. Firebase only collects the IP address assigned to you on the date you visit the Site, not your name or other identifying information. We do not combine the information collected through the use of Firebase with personally identifiable information. Although Google Analytics plants a permanent cookie on your computer to identify you as a unique user the next time you visit, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your use of the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to the Site by disabling cookies on your browser. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on here.

How We Use Your Personal Information

Your personal information is primarily used for the creation of a BetterVet user account profile and to enable you to access the Service. We also use your personal information to:

  • Provide you with information you request, and respond to correspondence that we receive from you;
  • Provide, maintain, administer, or expand the Service, perform business analysis, or for other internal purposes, to support, improve, or enhance our business, BetterVet, and other products and services we offer;
  • Send you information about BetterVet;
  • Contact you when necessary or requested;
  • Customize and tailor your experience of the Service;
  • Send emails and other communications that display content that we think will interest you according to your preferences; or
  • Prevent, detect, and investigate security breaches and potentially illegal or prohibited activities.

As part of this process, we may aggregate some of your personal information in certain data analysis, and may display this information publicly or provide it to others. When aggregating personal information, we make sure that the information is not identifiable to any particular user.

How Long Will We Retain Your Information

We will retain your personal information, unless you terminate your account or request that we delete it. To make such a request, please send us a note at

When Do We Share Your Personal Information?

We do not sell, rent, or trade any information that you provide us or share any of your information with any third parties, except as provided below. We may disclose personal information in response to service of legal process, such as a court order, summons, subpoenas, or as permitted or required by law when we reasonably believe it is necessary or appropriate to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our Terms of Service. We may disclose potentially personally identifying information to employees, contractors, and affiliated organizations that: (i) need to know your personal information in order to provide services available on BetterVet, and (ii) have agreed not to disclose your information to others. Some of these employees, contractors, or affiliated organizations may be located outside of your home country. By using BetterVet, you consent to the transfer of such information to them. Information about our users, including personal information, may be disclosed or transferred to entities, now or in the future, affiliated with us or as part of any merger, acquisition, change of control, debt financing, insolvency, bankruptcy, or sale of our assets. Such information may be used in the businesses of any entity so receiving it.


BetterVet is not intended for and may not be used by children under the age of eighteen (18). We do not knowingly collect information from children under the age of 18 and we do not target our Service to children under the age of 18. You cannot sign up for a user account if you are under 18. If you learn that a child under the age of 18 has created a user account with BetterVet or provided us with personally identifiable information, please contact us at

Protection Of Personal Information

The security of the information you provide is extremely important to us. We employ several physical and electronic safeguards to keep your information safe, including encrypted user passwords and securing all connections with industry standard transport layer security. If you log into your account on a shared computer, be sure to sign out of your account when finished. If you believe a third party has access to your account, you must let us know as soon as possible. Even with all these precautions, we cannot fully guarantee against the access, disclosure, alteration, or deletion of data through events such as, but not limited to, hardware or software failure or unauthorized entry or use.

Online Tracking And Do Not Track Signals

Online tracking is the collection of data about an individual’s Internet activity used to deliver targeted advertisements and for other purposes. Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) incorporate a ‘Do Not Track’ (DNT) or similar feature that signals to websites that a visitor does not want to have his/her online activity and behavior tracked. If an online service elects to respond to a particular DNT signal, the service may refrain from collecting certain personal information about the browser’s user. Not all browsers offer a DNT option and there is currently no industry consensus as to what constitutes a DNT signal. For these reasons, many website operators, including BetterVet, do not take action to respond to DNT signals. For more information about DNT signals, visit

Changes To This Policy

We may modify this Privacy Policy at any time. Any changes to the Privacy Policy will be reflected on this page and will become effective immediately upon posting. If the changes are significant, we will do our best to notify you via email or through a notification on the website or app. Please check the effective date below to determine if there have been any changes since you last reviewed the Privacy Policy.

Your Rights As A California Resident

Residents of California have the right to request from us certain information with respect to the types of personal information we share with third parties for those third parties’ direct marketing purposes and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, you may make one request each year by emailing us at Your request should specify your full name and the email address you used when submitting personal information to us.

International Users And Visitors

BetterVet is hosted in the United States. Because the Internet is global, you should note that by providing your personal information as an international visitor or user, you are: (i) permitting the transfer of your personal information to the United States which may not have the same data protection laws as the country in which you reside, and (ii) permitting the use of your personal information in accordance with this Privacy Policy.

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